Welcome to the September 2025 Flex Insider.
Aurora CTO Update
The journey to bring Aurora from concept to reality has been nothing short of remarkable. Each milestone underscores not just the complexity of this radio, but also the breakthrough innovation it represents for amateur radio.
Safety Testing: A Higher Bar
We’re still deep in the safety testing phase. Because Aurora integrates three AC-to-DC power supplies, operates at high internal voltages, and produces 500W of RF output, the safety validation requirements are far more involved than with any previous FlexRadio product. While this is taking longer than we initially anticipated, the good news is that progress is steady—and every step brings us closer to certification with confidence.
First Production Boards: Coming to Life
On the production front, a big milestone has been achieved: the first Aurora PCB assemblies are rolling out of the factory. Each board undergoes both factory-level tests and FlexRadio’s own engineering validation to ensure it meets our demanding performance targets. In some cases, we make precision adjustments to components, ensuring Aurora delivers on its promise of uncompromising performance. It’s the first tangible step toward scaling to full production—and so far, results are right on track.
Aurora: Designed for Demanding Operators
As excitement builds, we’ve been fielding great questions from the community. A few highlights:
- Will Aurora support ESSB? Yes. With the same wideband audio and on-air passband as the FLEX-8000 series, Aurora fully supports ESSB for operators who want that extended sound quality.
- Will Aurora support QSK, and how? Yes. Aurora uses a high-speed PIN diode transmit/receive switch for seamless, silent QSK operation.
- Does Aurora include APD? Yes—Aurora ships with SmartSignal™, our integrated adaptive predistortion system, right out of the box. This means every Aurora owner gets cleaner signals, better spectral purity, and more effective use of their amplifier from day one.
Why Aurora Matters
Aurora is not simply “the next radio.” It’s a new platform designed for operators who demand the very best. From its clean-sheet architecture and 500W integrated power stage, to its refined SmartSDR interface and SmartSignal™ spectral technology, Aurora was engineered to redefine what’s possible in amateur radio.
The Road Ahead
While safety testing and board validation remain critical-path items, no major issues have surfaced. We’re still moving toward our goal of first shipments in Q4. More importantly, every milestone brings us closer to delivering a product that is not only thoroughly tested, but also uniquely capable of setting a new standard in performance.
Thank you for your continued trust, questions, and enthusiasm. Aurora isn’t just a radio—it’s the next benchmark for what amateur radio can be. We can’t wait to get it on your desk and on the air.
73,
Steve, N5AC
CTO & Aurora Program Manager
SmartSDR Licensing Model
Exciting News: A Smarter SmartSDR Licensing Model
FlexRadio is evolving the way we deliver innovation to your radio.
We’re introducing SmartSDR+ (SSDR+), a new annual subscription model (ASM) for SmartSDR. This change is designed to keep you at the forefront of SmartSDR technology with more frequent updates, more powerful features, and a streamlined support experience, all while preserving the core values FlexRadio customers expect.
Why the Change?
For 14 years, we’ve offered SmartSDR updates through an occasional “major version” model. But in all that time, we only released two paid upgrades. This left many of you without a clear, consistent path to receive new features, and made planning and maintaining software more challenging than it needed to be.
What’s New?
Starting with SmartSDR version 4.0, ALL radios will now come with a SmartSDR Basic license at no charge. This means all current radio owners can upgrade to version 4.0, when available, and have access to all bug fixes in that release and subsequent releases. All new radios that ship will also come with the latest software load and our SmartSDR Basic license.
Starting with SSDR v4.0, we will be offering a subscription service for SmartSDR. With this version of SmartSDR and subsequent releases:
- You’ll only need to subscribe if you want new features and improvements.
- Bug fixes remain free. We’ll keep your software stable regardless of subscription status.
- Licensing is simplified. One current release. One licensing model. Less hassle.
We’re making this change so we can consistently invest more resources in new features, better performance, and your overall FlexRadio experience.
What You’ll See
If you’re not subscribed, you can still install the latest SmartSDR (v4.x), but new features will be grayed out or inactive. You’ll get bug fixes, but not feature unlocks. A tooltip or link will help you subscribe if and when you’re ready.
If you do subscribe, you’ll immediately unlock all features released up to and during your active subscription.
Q: Do I need a subscription to use my radio?
A: No. You can use the latest version of SmartSDR without a subscription. But here is what you need to know:
If your current version is v3, then you are current in our feature set. When you load SSDR version 4.0, you will have access to any bug fixes in the release. In order to gain access to the new features in v4.0, you will need to subscribe to SmartSDR+.
If your current version is v2, you will not have access to multiFlex (same as today) without a subscription.
If your current version is v1, you will not gain MultiFlex or SmartLink (same as today) without a subscription.
Q: What does the annual SmartSDR+ subscription get me?
A: Access to all new and prior SmartSDR features and enhancements released while your subscription is active (and any that were added since your last active subscription).
Q: Are bug fixes included without a subscription?
A: Yes. We believe in delivering stable software to all customers at no additional cost.
Q: Will older radios still receive bug fixes?
A: Where practical, yes. But over time, radios that are no longer manufactured or models for which hardware has been declared end-of-life (EOL), may no longer receive updates.
Q: What happens if my subscription ends?
A: You retain all features that were released during your active SmartSDR+ subscription period. New features will require a SmartSDR+ subscription renewal.
Q: Is this like Adobe or Microsoft, where I lose access without paying?
A: No. Absolutely not. You never lose access to your radio or the features you already have.
Q: How much does it cost?
A: FlexRadio will offer two levels of its subscription service. SmartSDR+ will be offered at $199 annually (subject to change), or you can subscribe to our SmartSDR+ Early Access version for $299/yr, giving you an advanced preview of what’s to come and the ability to provide feedback to our software team.
Please note: Subscribers to SmartSDR+ Early Access will be able to use new features in the release at least 30 days prior to SmartSDR+ subscribers. Early Access subscribers will have the ability, via a web-based form, to provide suggestions, bug reports, and other comments on the release to our engineering team. At least once a month our engineering team will review this input and where fit, use the information to improve our releases, provide new enhancements, etc.
Feedback to the operator will only be provided if we have further questions in regards to your input.
Q: How do I subscribe?
A: Starting with version 4.0, you’ll see a link inside SmartSDR that will allow you to choose your software subscription options.
Q: How does the radio acquire a SmartSDR+ subscription license after it has been purchased? Do I have to download something from the FlexRadio website?
A: Your radio will need to have access to the Internet to validate the SmartSDR+ subscription using the FlexRadio license server. It’s automatic. Also note that the M model radios and Maestro also require the Internet to download the latest software and firmware. Radios that are directly connected to a PC or Maestro using a single Ethernet cable do not have access to the Internet, even if the PC or Maestro has Internet access.
So, in summary:
- With the introduction of SmartSDR 4.0, FlexRadio is moving to an annual subscription model.
- ALL customers can upgrade to a SmartSDR v4.0 Basic License and receive all bug fixes in that release and subsequent releases. BUG FIXES ARE ALWAYS FREE.
- New features require a subscription to either SmartSDR+ or SmartSDR+ Early Access. If you subscribe and receive new features, those features are yours permanently—even if your subscription later ends.
We’re excited to bring you a smarter, more sustainable path forward for SmartSDR. One that keeps you in control and helps us keep delivering the innovation you expect from FlexRadio.
— Steve Hicks, CTO
and the entire FlexRadio Team
Technical Support
Introducing the FlexAdvantage℠ Technical Support Services Program
FlexAdvantage Support Services Program
To coincide with the release of SmartSDR+, we are redefining the technical support services offered by FlexRadio, now referred to as FlexAdvantage.
The FlexAdvantage Support Services Program introduces a hierarchical structure to clearly define support tiers and service types, thereby reducing ambiguity and establishing a more consistent customer user experience. The program tiers will be based on product ownership duration and are summarized below.
FlexAdvantage Remote Support Program
Earlier this year, FlexRadio introduced a class of fee-based FlexAdvantage support services aimed at addressing specific pre-qualified support, feature, and certain third-party program issues via TeamViewer (using secure remote access software to work directly with your radio and PC), which received very positive reviews.
Thirty-minute remote FlexAdvantage sessions can be purchased via the FlexRadio Online store. Utilizing FlexAdvantage Remote Support to address specific issues enables a more efficient resolution process and enhances the overall customer technical support experience.
The FlexAdvantage Support Program defines three (3) tiers of Technical Support services, each designed with a specific customer experience objective in mind. Each tier outlines the classes of service provided and corresponds to a defined coverage period.
To request FlexAdvantage Support Services, please open a support ticket and include a brief description of your request. Our team will review it and get back to you.
| Tier | Services | Period |
| Basic (Free) | Ongoing essential support for all FlexRadio products, documentation, SmartSDR software installation help, and general customer service. | Available for all products not designated End-of-Life |
| Standard (Free) | Full technical support, including configuration help, basic networking & SmartLink setup, and guidance on FlexRadio software and accessories. | New Products: 2 years Pre-Owned Products: 1 year SmartSDR+ Licenses: 30 days Genius Products: 1 year |
| Concierge (Free) | Personalized onboarding with free remote support to ensure a smooth start with your new FlexRadio. | 30 days from purchase (new or pre-loved FlexRadio products) |
| Remote FlexAdvantage ($59.99/0.5 hrs) | Select support services using secure remote access software to work directly with your radio and PC. | Eligible for the Standard and Basic support programs. Not applicable for Concierge (it’s included with the program at no cost) |
Product Updates
Flex-8000 Series
All FLEX-8000 Series radios are in stock and shipping! Depending on your selected options, it may take up to 5 business days to process—but we’re working hard to get every order out the door as quickly as possible.
Maestro
Our amazing Maestro units are in stock and usually ships in a few days.
FYI: Any dates published here are subject to change but are current as of the date on the top of the newsletter. Please check the website for the most current pricing and shipping times.
Genius Line Update
- Power Genius XL – Out of Stock.
- Tuner Genius SO2R – ~2 business days.
- Tuner Genius 1×3 – Out of Stock.
- Antenna Genius – Out of Stock.
Education
We have four unique and engaging talks that we are excited to deliver to your club members.
Each presentation is delivered by Mike VA3MW.
Aurora 500 watt Transceiver. Mike (VA3MW) from FlexRadio will be giving a detailed presentation on the new Aurora HF Series, an exciting advancement in SDR technology. This new platform integrates a high-efficiency 500 W transmitter, amplifier, tuner, and power supply into a single compact unit—bringing high performance and modern design together like never before. Mike will cover how Aurora offers reduced heat, lower power input, and full network control, all while keeping the familiar operating experience FlexRadio users appreciate. It’s a big step forward in the evolution of HF/6m transceivers.
FlexRadio – Not Your Dad’s HF Radio. Our most popular presentation, this talk explores the differences between traditional HF radio using Super Heterodyne Receivers and today’s Software Defined Radios. We’ll showcase and explain the advantages of these advanced technologies. If you have received this one already, then possibly consider one of the other 2.
FlexRadio – The FLEX-8000 Series Overview. This talk is ideal for those with some FlexRadio experience who want to learn more about the recently announced FLEX-8000 series’ hardware and software features. The FLEX-8000 series is the successor to the FLEX-6000 series.
Getting Started in Remote HF Radio. Remote HF Radio Operation has become mainstream. This presentation is perfect for those planning to set up a remote station or just interested in how easy it is today. We’ll cover radio choices, power control, and more!
If any of the clubs you are associated with would like to schedule a presentation, please reply to this email with your preferred dates and times and the talk you are interested in.
We’ll get it on the calendar for the coming season.
Email michael@flexradio.com.
Trade ins / Trade ups
Are you ready to upgrade to the FLEX-8000?
For customers in the United States, we are thrilled to offer a trade-in program for your current radio towards a new FLEX-8000 order. If you are outside of the United States, you may wish to consult one of our International Distributors.
Trade in any Current HF Radio Gear!
We aim to provide the most equitable trade-in values, which will be assessed approximately 30 days before your scheduled shipping date.
This timing ensures that we can offer you the best value based on the most current market conditions.
Until that time, we will not provide a trade-in dollar valuation.
Event Calendar
MILCOM: October 6-10, 2025, Los Angeles, CA
RSGB Convention: October 10-12, 2025
Pacificon 2025: October 10-12, 2025, San Ramon, CA
Come visit us and also enjoy the FlexRadio talks being delivered or just stop by the booth and say hi.
Bread Financing
FlexRadio has partnered with *Bread Pay® to offer purchase financing options.
Learn how it works by visiting https://www.breadpayments.com/choose-how-you-pay/
Subject to approval of credit application.
Bread Pay® loans are made by Comenity Capital Bank, a Bread Financial® company.
Contact us
If you need to reach out to us, you can find us at:
512-535-4713 — Option 1
