In the unfortunate event that your FlexRadio product ever needs to come back to the mothership to be serviced, this article will tell you a bit about its journey through the FlexRadio Service department and what you, our valued customer, can do to help prepare it for a smooth ride.
First and foremost, our HelpDesk (https://helpdesk.flexradio.com/hc/en-us/requests/new ) is your friend. If ever you encounter a problem with your radio, this is the best and first place to find a resolution. Opening a HelpDesk ticket puts you in a queue where nine out of ten times our all Ham, customer-focused, support team can resolve issues remotely without the need to send your radio to the Austin Service Center. This step is critical if we do need to service your radio because the information our support team gathers will help speed repair. This article introduces you to the FlexRadio service process and team members that shepherd your radio through.
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