To Our Valued Customers,
You may be aware of the serious shortages in global supplies of parts and materials currently affecting a great many industries around the world, from automobiles, to appliances, to building materials. Unfortunately, these shortages – amongst other logistical issues – affect our ham radio hobby as well, affecting our brand and certainly our customers. The worldwide situation has made keeping up with the demand for our products very challenging. In some instances, this has resulted in extensive delays in the fulfillment of orders. The length and cause of these delays varies from product to product on a daily basis and we’ll be addressing each in the content below.
I want to be up front with you about this topic. Please know that our whole FlexRadio team is working diligently to improve the situation and that we are doing our best to manage this on a level of personalized commitment – from our manufacturing floor to our management team, everyone in our organization is committed to get every single unit on back-order in our customer’s hands as soon as possible.
Please reach out to FlexRadio at firstname.lastname@example.org if you have any additional questions. I want to take this time to personally thank you for your patience and loyalty and know that our whole team looks forward to fulfilling our commitment to you.
FLEX-6000 Series HF Transceivers update
Our production line has been down on all radio builds since mid- May. Our expectation was that our downtime would last four to six weeks based on the component delivery dates we were expecting and that we would be shipping by early July. Unfortunately, our line has been down longer than expected but we are resuming production this week. It will take a few weeks to catch up with the backlog, so watch your email for notification of your invoice.
When you placed your order, even though we took your credit card info, it was only an authorization on the card. We do not actually charge for your order until it is ready to ship. Unfortunately, since it has been more than 30 days since many of our customers placed their orders, we will be reaching out to you again with an invoice for payment.
For those customers that either have a Maestro on back-order or are on a waitlist for this product, we continue to experience significant delays and component supply shortages. Our last update on Maestro assumed that we would be able to begin shipping products sometime in the 4th quarter of 2022 but based on recent information from our suppliers the delivery date is likely to continue to slip.
Engineering has been working on qualifying new components, but the more significant challenge is the replacement for the display. We have been dealing with suppliers that have lead times as long as 52 weeks. We’ve had several iterations of working on engineering changes to accommodate a new display only to have the supplier fall through on the order.
With the popularity of this product, we are committed to getting this back to market but our new expectation for shipments to begin is now mid first quarter of 2023. If you have any questions please email email@example.com with the subject Maestro and someone will respond as quickly as possible, typically within 24 hours.
Antenna Genius update
The original equipment manufacturer (OEM) of the Antenna Genius, SkySat, also continues to experience supply chain delays on certain components. The AG is one of those products impacted by significant lead times on parts. SkySat continues to work with their suppliers to try and pull in deliveries, but we expect delays on this product build to continue for several more weeks. Continue to check the website product page for updates on when this product may ship.
You will not be charged for your order until we are ready to ship. Keeping your place in line does ensure a price lock.
End of summer promotion
FlexRadio is currently running our Summer Sale promotion on all HF transceivers and amplifiers. Add products to your cart and realize instant savings.
Please note that FlexRadio is currently experiencing shipping delays and it could take up to 4-6 weeks for order fulfillment. You won’t be charged until your order ships, so take advantage of these sale prices today!
Donate and save!
Donate your old amp and receive $1500 off the purchase of a PGXL!
During the month of August, you can receive $1500 off a Power Genius XL amplifier just by donating your old amp to a new ham, local club, youth organization, etc. Just send us a picture of your donation or a short write-up of what you donated and who it benefited and we will help to get your shack updated to the latest and greatest amplifier technology with a discount on the PGXL. This offer cannot be combined with any other discounts or promotions, is valid in the US only, and is in limited supply so act now! Email firstname.lastname@example.org to take advantage of this offer.
Michael, VA3MW, continues to deliver remote presentations to clubs worldwide (in English). If you would like him to deliver a presentation based on the FlexRadio product in general or get started in building a FlexRadio remote HF station, please reach out to us at email@example.com and we will get back to you.