Function
Work directly with sales and engineering teams to ensure the pre-sales technical needs of the sales team are met in a way that provides for favorable account closure timing and terms. Work directly with sales and engineering teams on occasional post-sales technical issues and opportunities that could flourish into new sales opportunities or resolve outstanding technical needs of the sales team.
About our Team
Our multidisciplinary sales team consists of our Business Development Director, FlexRadio’s Chief Technology Officer, our Director of Strategic Services, our VP Marketing and Sales and additional Marketing and Sales professionals.
- Location: Austin, TX or Remote
- Job Type: Full-time Position(s)
- Supervised: N/A
Key Responsibilities
- Work with sales and business development team to identify (vet) opportunities using available or achievable FlexRadio solutions, primarily in the government and commercial markets.
- Work with sales prospects to clearly understand technical and business needs and desires, formulating a concept for a FlexRadio solution to achieve customer success in the process.
- Collaborate with sales team, engineering, product management and customer technical representatives to characterize both individual customer and broader market opportunities.
- Prepare and deliver technical proposals, slide presentations, demonstrations, documentation and proof-of-concept lash-ups in pursuit of a technical close.
- Correctly escalates tickets to other service techs that require a higher level of expertise.
- Write or co-author case studies, success stories, white papers, specification sheet copy, FlexInsider articles, etc. in pursuit of providing marketing materials to assist in customer engagement and close.
- Work directly with sales team to provide product, consulting, engineering and other recommendations to solve customer needs.
- As required, work with customer’s internal champion to provide necessary tools, training, documentation, etc. required for the customer’s internal sale of FlexRadio’s solutions.
- As required, travel to customer locations for pre-sales and post-sales meetings, support and / or training sessions.
- Occasional analysis of technical issues at customer locations in conjunction with support counterpart for major accounts.
Performance Metrics
- Customer requirements are well understood, documented and clearly articulated to stakeholders.
- Deadlines are managed for customer and stakeholder deliverables. Stakeholders are well aware of these deadlines and how they contribute to meeting them.
- Customers and prospects feel understood and supported. Barriers to sale and objections are dealt with swiftly, giving prospects comfortability dealing with FlexRadio.
- Sales members are supported in a timely fashion, trained and equipped with the tools they need to fulfill customer demands and convert opportunities into sales.
Requirements
- Professional sales and/or marketing skills; excellent verbal and written communications skills; professional demeanor; presentation and public speaking abilities.
- Ability to focus on details, execute strategies, be flexible yet decisive, and build strong working relationships with peers and customers.
- Collaboratively work with a multitude of personalities, understanding the time constraints around both sales and external and internal individuals’ schedules
- Ability and willingness to travel on a regular basis (approximately 10%). Travel will vary with occasional weekend travel required.
- Background in the radio communications industry.
- Familiarity with system architecture concepts and the ability to use them to build a solution.
- Licensed Amateur Radio operator is a plus.
About Us
FlexRadio is the worldwide industry leader in high-frequency software defined radio systems. From bootstrapped origins to present day, FlexRadio has designed and built radios that delight our consumer, government and signal intelligence customers worldwide.
Our radios are deployed by amateur radio operators and consistently win competitive contests in this community, accomplish signal intelligence for military missions, and facilitate research in university settings and on the international space station. We pride ourselves in our collaborative culture and innovative spirit.
Professionalism
Per FlexRadio’s Playbook, the way we individually and collectively perform our responsibilities needs to be consistent with our aspirational culture. Below are the key themes and brief descriptions of what a positive reflection of these values looks like for all organizational roles.
Grab an Oar
- Humble – When communicating with customers and colleagues, show respect and courtesy. To the degree possible, thank and compliment them while being modest about one’s own abilities. Take time to notice others and send a commendation regarding a colleague to his/her supervisor when something impresses you.
- Take Initiative – If a need, such as a project, ticket, or customer communication has not been addressed timely, proactively try to resolve the challenge while communicating and elevating the issue to ensure all affected stakeholders are on the same page. If the need is outside of one’s positional responsibilities, offer to meet or provide another form of assistance.
- Roll with the punches – Be self-aware, patient, listen well and avoid sarcasm, cynicism, and/or anger particularly with customers – even if they are showing those character traits themselves. Be flexible and willing to accept change positively, even when it is a negative short term experience.
- Sense of ownership – Treat FlexRadio’s resources (i.e. funds, people, time, physical assets, reputation) as if they are your own, not someone else’s to be concerned with. Exercise prudent stewardship of the time, financial and other resources you’ve been entrusted with, using them responsibly and for the benefit of the overall company.
Row as One
- Communicate – Listen (first) with patience and empathy, thoughtfully ensuring you understand others’ words, actions and attitudes as well as possible before responding. To the degree possible, ensure that assumptions about work required are kept to a minimum.
- Trust – Choose to believe in colleagues’ intentions and integrity, as well as their expertise in the areas for which they are responsible.
- Team Players – Do your part well, valuing the success of the team while not seeking individual recognition for one’s own contributions. Make a habit out of noticing and complimenting others’ productivity and finding ways to support them.
- Flex is a family – Even when there are arguments, hurt or misunderstandings, value one another and seek to reconcile. Don’t hold grudges, and work through issues so that hard feelings don’t fester. Be direct, while also being courteous when there is an issue with a colleague, and resist the temptation to “share” your concerns with others who are not your supervisor or the colleague.
Lead the Way
- Trailblazer – Be creative, stay well-read and current in one’s area(s) of expertise, and try to consider new alternatives on how to improve performance of ongoing responsibilities.
- Think outside the box – Consider how the current way of doing things affects others, leverage technology where possible, and research how to collaboratively implement new ways to both improve service and ideally reduce cost as well. Look at things from a different perspective/angle, and don’t hesitate to brainstorm new ideas or question existing processes with others.
- Courage – Be fearless, and do not worry about how others may respond to your questions or ideas. There are no dumb questions or suggestions. Don’t be afraid to try and fail, several times over. This is where good ideas are often hatched.
Salary/Wage Range:
Employment subject to successfully passing background check.
Each employee must agree to abide by the conditions outlined in the signed NDA, Office Employee Handbook, and Justworks letter.
Please submit your resume to jobs@flexradio.com if interested in this position.