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FlexRadio Service and Repair

Your Complete Service and Repair Facility for all FlexRadio Products

Occasionally your FlexRadio Systems' software defined radio or accessory may need service to keep it in top performing condition.  The FlexRadio Systems Service and Repair Department provides warranty and non-warranty board level repair for all FlexRadio Systems' products.

FlexRadio Service and Repair Guidelines

Before sending in your transceiver for service, it is recommended that you review the Troubleshooting section in the appropriate User's Manual to make sure that your problem is not easily resolved.  If you still have an issue, submit a request for support via the FlexRadio HelpDesk.  Once you are assigned a incident or ticket number, one of our Technical Support Engineers will determine if the problem your radio is experiencing requires service or repair and will issue you an RMA (Return Material Authorization) number which is required for all repair services.  

Warranty and Non-Warranty Repairs:
Before shipping a FlexRadio product to a FlexRadio Systems authorized service center, you may contact the Service and Repair Department to get an estimate of the service fees for out of warranty products. For either warranty or non-warranty repairs, you must open a FlexRadio HelpDesk ticket for service and have the issue pre-qualified before being issued a RMA number.

All products being sent in for service requires that you fill out a Hardware Repair Worksheet for each product and include it in the shipping container.  Make sure to include the RMA number on the Hardware Repair Worksheet.

If you do not fill out a Hardware Repair Worksheet, fail to get an RMA number and/or leave required information incomplete, this will significantly delay getting your product back to you in a timely manner.  Please be as detailed as possible in the description of your problem and/or how to reproduce it.  Also, if you have performed any modifications on out of warranty products, please describe those too in detail so that the repair technicians can better diagnose your issue.

Repair Turn Around Time and Bench Rates:
Turn around time for warranty service is estimated at approximately two weeks.  Non-warranty service may take a little longer since in warranty items have priority.  Discontinued or products out of production have the lowest repair priority.  All repair turnaround times are estimates and are subject to change due to variations in work load.

The current bench rate for service and repair at the Austin facility is $85 per hour.  All out of warranty products will incur a minimum one (1) hour of service bench time for testing, analysis and re-calibration of your products to determine the problem root cause.  Any time from the required 1 hour of bench time remaining after troubleshooting and calibration is complete will be applied to any additional repair services if needed.


 

FlexRadio Systems' US Service Center


FlexRadio's primary Authorized Service Center is located in Austin TX.  

Hours of Operation

The Service Center is open from:
9:00 AM to 4:00 PM Central Time (-6 GMT)
Monday - Friday.

We are closed on the following Holidays:
New Years Day
Good Friday
Memorial Day
Independence Day
Labor Day
Thanksgiving (and the Friday after)
Christmas
  Contact Information

Technical Support via the HelpDesk
http://helpdesk.flexradio.com

Service and Repair Department via telephone
+1 (512) 535-4713 (option #3)

Service and Repair Department by E-mail
service@flexradio.com

Service and Repair Department Manager
Ed Popp , K5BOT

Shipping Address:

FlexRadio Systems
4616 W. Howard Lane
Suite 1-150
Austin, TX 78728
USA

 

FlexRadio Systems' International Service Centers


FlexRadio has several authorized service centers world wide for your convenience.  Please refer to the International Service Centers and Distributors web page for the most up to date information for your region.


 

FlexRadio Systems' Product Warranties


Click on the product name below to review the warranty information for specific FlexRadio Systems' products.  The warranty information is found at the bottom of each Product web page.

FLEX-5000C™ FLEX-5000A™ FLEX-3000™ FLEX-1500™
Community
Enter a HelpDesk Ticket
Knowledge Center
FlexReady™ PCs & Services
FlexRadio Videos
FLEX-3000 Features
FLEX-1500 Features
Product Comparison Matrix
FlexRadio FAQs
  



FlexRadio Users Net Schedule

Sundays @ 2 PM Eastern,
1 PM Central on 14.329 MHz
 ± QRM

We are running a test on
Echolink, with node 79336,
open conference


The net is also simulcast on the Internet using CQ100 from www.QSOnet.com @ 14.329 and on EchoLink node 79336.



2008 Hamfest Pictures
2007 Hamfest Pictures
2006 Hamfest Pictures
Early Hamfest Pictures

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©2005-2013 FlexRadio Systems
FlexRadio Systems is a registered trademark
SDR-1000, FLEX-5000, FLEX-3000, FLEX-1500, FLEX-6000, SmartSDR, PowerSDR, FlexWire, ClickTune, MultiRX, PanaFall, PanaScope and FlexReady are trademarks of FlexRadio Systems
FireWire® and the FireWire logo are registered trademarks of Apple Computer Inc., under license
FlexRadio Systems, 4616 W. Howard Lane Suite 1 - 150 Austin, TX USA 78728
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